Privacy Policy

This policy explains what personal data Djoula collects, why, with whom it is shared, how long it is retained, and what your rights are. It applies to buyers, sellers, and visitors to the Platform.

1. Data Controller

The data controller is [TO BE COMPLETED: company name and address of Djoula’s publisher], who can be contacted using the contact information provided at the bottom of each page of the website. Each seller is also responsible for the buyers’ data that they receive in order to fulfill their orders.

2. Data We Collect

• Account: name, email address, phone number, password (stored in encrypted form), preferred language, and currency.
• Orders: shipping and billing addresses, items purchased, amounts, shipping method, and return history.
• Payments: transaction reference and status. Credit card and mobile money information is entered through our payment service provider: Djoula neither receives nor stores this information.
• Communications and content: messages with sellers or customer service, published reviews and questions.
• Sellers: store information, country, identity verification documents (stored in a private area, accessible only to the Djoula team), payment details (mobile money or bank account).
• Loyalty and Referral Program: points, credits, referral codes, and referred users.
• Browsing: IP address, device and browser type, pages viewed, cookies (see Article 7).

3. Why We Use This Information

• Processing your orders: payment, order transmission to the seller, delivery, invoices, returns, refunds, and customer service.
• Operating the Platform: account and store management, messaging, payments to sellers, automatic display of currency and delivery country based on your approximate location (determined from your IP address).
• Security and fraud prevention: verifying sellers’ identities, detecting abuse, and protecting accounts.
• Legal obligations: accounting, invoicing, and responding to requests from authorities.
• Communication: notifications about your orders and messages; newsletters and offers only if you have subscribed.
• Service improvement: traffic statistics and measuring the effectiveness of our ads.

4. Who We Share This Information With

• The relevant seller receives your name, shipping address, and phone number to ship your order.
• The carriers selected by the seller receive the information necessary for delivery.
• Our service providers, solely for the purposes of their respective services: online payment processing, web hosting, email delivery, notifications, automatic translation of messages (only the text you request to be translated), audience measurement, and advertising.
• Authorities, when required by law.

Djoula does not sell your personal data.

5. Transfers Outside Your Country

Djoula connects buyers and sellers from different countries, and some of our service providers are based abroad. Your data may therefore be transferred to another country, but only when necessary (for example, to a foreign seller to ship your order) and with appropriate safeguards in place.

6. Retention Period

• Account: for as long as the account is active, then deleted or anonymized after 3 years of inactivity.
• Orders and invoices: 10 years, to comply with accounting requirements.
• Vendor verification documents: for the duration of the store’s operation, then for 5 years after it closes.
• Messages: for the duration of the account.
• Newsletter: until you unsubscribe.
• Audience measurement and advertising cookies: up to 13 months.

7. Cookies

We use cookies necessary for the site to function (login, shopping cart, language, currency, security), as well as audience measurement and advertising cookies (such as Google Analytics and Meta) to understand how the site is used and to measure the effectiveness of our campaigns. You can block or delete cookies through your browser settings; however, some features, such as the shopping cart, may no longer work.

8. Security

Communications with the website are encrypted (HTTPS), passwords are stored in encrypted form, and access to data is restricted to those who need it. Since no system is foolproof, we recommend that you use a unique password and never share it. Djoula will never ask you for your password or mobile money code via text message.

9. Your Rights

You may at any time:

• view and correct your information from your account;
• delete your account from your profile (invoices are retained for the legally required period);
• unsubscribe from the newsletter using the link provided in each email;
• request a copy of your data, have it deleted, or object to certain processing by contacting customer service.

We will respond within one month. You may also file a complaint with your country’s data protection authority.

10. Minors

The Platform is intended for adults. Minors may place orders only with the consent and under the supervision of their parents.

11. Changes

This policy may be updated; the date of the last update appears at the top of the page. In the event of a significant change, you will be notified by email or on the website.